FREE SHIPPING OFFERED FOR ORDERS OF $3500 AND ABOVE!
All in-stock orders will arrive to you within 5 to 14
business days. Any changes made to an order after it is placed or if
there are any backorders may delay shipment.
Upon product receipt, please do the following:
Please
inspect the shipment immediately. Photos are not required, but are
recommended for your personal records and safety in the rare event that a
freight claim needs to be filed.
Before signing off, make a
notation for damage and/or shortage (if there are any) on the delivery
receipt with a representative from the carrier present before accepting
the order, but do not refuse the order.
Please sign for piece count as well as pallet count.
The
freight carrier has acknowledged the receipt of the shipment from our
facilities in good condition. By your acceptance of the shipment from
the carrier on the delivery receipt, you acknowledge that the product
has been delivered in good condition. We cannot be held responsible for
loss or damage if you give the carrier a clean and clear receipt.
Inside
delivery is not included. Shipping includes residential or business
delivery and liftgate service. If you choose to have the driver bring
your shipment inside at the time of delivery we will have to charge you
$100 in addition to the price of your cabinets. This amount will be
charged to your card upon receipt from the carrier that this service was
requested by you and signed on the delivery receipt.
If you are unsatisfied with the product in any way we do accept returns under the following return policy guidelines:
All
returns will need to be authorized by us prior to return shipment. For
authorization please send us an email request at
[email protected].
Returns must be received by us within 45 days from date of purchase.
All items returned in original, unopened packaging will incur a 25% restocking fee upon return receipt.
We cannot accept returns or exchanges on any opened, assembled, or previously installed items.
The customer is responsible for setting up all return shipments.
Any returned product, which is deemed un-sellable, will not receive credit.
When
the returned item(s) are received, the value of the returned items
minus applicable restocking fees and shipping fees will be credited back
as soon as our Returns Department has completed processing (usually
within 2 weeks). If the original shipment received free shipping the
credit will be issued minus the actual shipping charges paid by us.
We will not process any returns if the product returned is missing or incomplete from the original shipment.
We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and plywood panels).
Freight Claims Instructions:
Unconcealed
damage and/or shortage: Claims can be made only when it is indicated on
the delivery receipt at the time of delivery. The claim must then be
reported by email to us by sending info regarding the pieces damaged and
pictures showing the damage. No claims will be allowed without the
proper paperwork signed by the customer and the transportation company.
Concealed
Damage: Any concealed damage claims must be noted immediately upon
unpacking cabinets. Once the cabinets are assembled in any way we cannot
refund/replace your cabinets at our cost. Claims must be made within 72
HOURS OF PRODUCT DELIVERY. Claims must be made by email to us by
sending information regarding the pieces damaged and pictures showing
the damage.
If there is a mistake with your order, please email us ([email protected]) with your order number, buyer’s name, shipping address
and a brief description of the mistake. We will respond with a
confirmation email and we will proceed to remedy the error as soon as
possible.
If there is any damage upon delivery, notify the
delivery driver of the damage and request that he/she makes a note of
the damage on the delivery receipt. All damaged items will need to be
accepted by the customer. Please do not reject any items.
A
damage claim with us will need to be filed before replacements will be
shipped. To file a damage claim please email us ([email protected]). Be sure
to include your order number, buyer’s name, shipping address and a brief
description of damage. This description must include the item numbers
and the parts needing replaced. You must include images of the damage
along with the email to better ensure the correct replacement parts are
shipped. Upon receipt of the damage claim email we will send a
confirmation email and then proceed to ship replacements/parts as soon
as possible.
For distributors and other stocking customers, missing parts claims must be made within 30 days of product receipt by end user.
Proof of purchase from Distributor or customer to end user required.
This
policy does not cover freight damages or shortages due to shipping of
product. Customer must receive product in accordance with our shipping
and receiving policy, and may be required to submit information
verifying the claim. These policies are set by our freight carriers, so
failure to comply will result in loss of compensation for the customer.
From
time to time we issue promotional discount coupon codes for items we
sell on our website. The coupon codes we issue and authorize are subject
to the following terms and conditions:
All coupon codes include
an expiration date. We do not issue open ended coupon codes. The
expiration time is at 12:01 am eastern time on the date the coupon
expires. If for example the coupon is set to expire on 12/31, at 12:01am
eastern time on 12/31 the coupon will become invalid.
The coupon
code must be entered by the customer at the time of checkout. Failure
to do so does not entitle the customer to a refund of the coupon
discount amount after the sale. We cannot retro-actively apply coupon
discounts for orders already placed.
All coupon codes issued are non-negotiable.
Unless specifically noted on the coupon, coupons are valid for one use per customer, as well as only one coupon per order.
We
reserve the right to cancel or reject any order if in our opinion the
coupon used was unauthorized, ineligible, obtained illegally or altered
in any way.
Discount coupons or codes may not be used on orders which have already been discounted (e.g. wholesale orders).
The
coupons or codes we issue can only be used for online purchases made on
this website. If you have a question about our coupon policy or have
identified a possible problem with a coupon code attributed to us,
please contact us with specifics. We will respond promptly.
